Portfolio

Guides and Procedures

Installation & Administrator's Guide (Right Click and Save As to download)

The client is Technology For Business, whose product line is a complete series of ACD Call Center applications. The project is to develop all documentation template design using FrameMaker desktop publishing, source and organize all content, and publish the manual in PDF format for an audience of operators, system administrators, and other personnel who are responsible for configuring and using the CTI Server 6 platform.

Technical Procedure for Server Maintenance (Right Click and Save As to download)

The client is Technology For Business, whose product line is a complete series of ACD Call Center applications. The project is to develop all documentation template design using FrameMaker desktop publishing, source and organize all content, and publish the technical procedure for an audience of technical support personnel who are responsible for performing system maintenance on the CTI Server and Media Server platforms.

Marketing and Product Descriptions

Marketing Collateral (Right Click and Save As to download)

The client is Technology For Business, whose product line is a complete series of ACD Call Center applications. The project is to update a product description, highlighting new key features and incorporating updated images of GUI functions.

Product Description (Right Click and Save As to download)

The contracted company is SS8 Networks, Inc., whose product line is Server Controller Distributed System for voice messaging and call control. The project is an Operations Guide for a Directory Server, from which this Architectural overview is extracted.

Application Notes and Release Notes

Phase Locked Loop (PLL) Application Note and Implementing FIFOs in Devices Application Note (Right Click and Save As to download)

The client is DynaChip Corporation, now Xilinx Corporation, a leader in EDA design technologies. The project is to develop a series of application notes using FrameMaker desktop publishing for Fast Field-Programmable Gate Arrays for an audience of integrated circuit designers.

Web Content

Web content for FlexSys' new website (Right Click and Save As to download)

The client is FlexSys Vision Care Software, a leading provider of optical software solutions for the Vision Care industry. The project is to develop a topic strategy and content for the company's new Web site for its line of productivity tools for managing optical point-of-sale, frame inventory, and optical inventory activities. Their company Web site is under development.

Customer Success Stories

Customer Story (Right Click and Save As to download)

The client is Cforia Software, a company who provides leading technology for Credit, Collection, Chargeback, and Cash Application Automation. The project is to design a benchmark template, and source content from which to develop an initial line of Customer Stories.