FAQ: Frequently Asked Questions
Want to know more about how we: conduct business, handle projects on which we have been very successful, use the publications tools with which we are experts, schedule and deliver projects on time and within budget, and establish rates which will not hinder your bottom line? Our responses are not only answers; they're a part of a valued direction and solution many companies have realized.
How does On the Same Page Technical Communications help its customers?
We have provided quality and timely Technical Communications services to our clients for over 20 years. Our extensive and wide range of knowledge within the Information Technology, Telecommunications, Networking, Semiconductor, Enterprise Business Systems, Microelectronics, and Engineering Design Automation industries are the key reason we are able to build long-term relationships with our clients.
On what type of projects do you work?
Software applications for CAE/EDA, telecom, or networking documenting functionalities and use (paper and on-line); operations and system administration manuals documenting set up, configuration, and customization (paper and on-line); hardware installation and maintenance manuals documenting architecture, component connections, and troubleshooting (paper and on-line).
With what publishing tools are you experienced and consider yourselves experts?
FrameMaker, WebWorks & ePublisher Pro for published documents; FrameMaker, Microsoft Word, PDFs, Excel, Visio, Illustrator, Photoshop, and PowerPoint for sourced documents.
Do you have programmers among your staff?
We have extensive experience in working with programmers and developers to identify and extract information from specifications, requirements documents, and code samples.
How do you work remotely with projects?
We can work together to devise a plan addressing activities for working remotely, including tasks, completion dates, and delivery methods; a tentative calendar of on-site sessions; a summary of methods to maintain communication between your personnel and our remote location to ensure uninterrupted service; status reporting; project dependencies (such as equipment and personnel). Of course, we are also able and willing to travel for on-site sessions, as needed.
What are your rates?
Depending on the type of project, we can base our rates on an hourly schedule or a fixed rate quote. Let's discuss what works best for you and your company.
What is your preference to project length?
If the project involves a full-time commitment for either creating or updating a large document, we usually consider three months to be an appropriate average duration to make a significant contribution and provide the quality the project deserves. For smaller scale projects, we would determine the duration together.
Are you willing to travel?
Yes. We can discuss the frequency and duration of travel needed for each project.
Why use an independent, outsourced service like On the Same Page Technical Communications?
For special projects or overflow work, hiring an independent technical communications specialist service just makes good business sense. On a contract basis, you only pay for the time we work. Expenses that are normally incurred with a full-time permanent employee, such as benefits, office space, equipment, and training are nonexistent. Additionally, by hiring an outside contract professional, you can add invaluable expertise and fresh perspectives to your projects.